Privacy policy

Peptide Queens

1. Introduction

Peptide Queens Pty Ltd (“Peptide Queens”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, purchase our products, or interact with us.

By using our website, you agree to the terms of this Privacy Policy.

2. What Information We Collect

We may collect the following types of personal information:

Name
Email address
Phone number
Billing and shipping address
Order history and transaction details
Communications with our team
Website usage data (e.g. IP address, browser type, device information)

You may browse our website anonymously, however certain features require you to provide personal information.

3. How We Collect Information

We collect personal information when you:

Place an order
Subscribe to marketing communications
Contact us via email, forms or social media
Interact with our website (via cookies and analytics tools)

We will only collect personal information by lawful and fair means.

4. How We Use Your Information

We use your information to:

Process and fulfil orders
Provide customer support
Send order confirmations and delivery updates
Improve our website, products and services
Personalise your experience
Send marketing communications (you can opt out at any time)

We will not use your information for purposes unrelated to our business activities without your consent.

5. Disclosure of Personal Information

We do not sell or rent your personal information.

We may share your information with trusted third parties where necessary, including:

Payment processors
Shipping and logistics providers
IT and website service providers
Marketing and analytics platforms
Legal or regulatory authorities (where required by law)

All third parties are required to handle your information securely and in accordance with applicable privacy laws.

6. Cookies & Website Tracking

Our website uses cookies and similar technologies to:

Improve site functionality
Understand user behaviour
Enhance user experience

Cookies may collect non-identifiable data such as browser type, pages visited, and time spent on site.

You can disable cookies through your browser settings, though this may impact website functionality.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, including:

Secure payment processing systems
Encrypted data transmission (SSL)
Restricted internal access

However, no method of transmission over the internet is completely secure.

8. Data Retention

We retain personal information only for as long as necessary to:

Provide our services
Comply with legal obligations
Resolve disputes
Enforce our agreements

When no longer required, your information will be securely deleted or de-identified.

9. Access & Correction

You have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or outdated information

To do so, please contact us using the details below.

10. Marketing Communications

If you subscribe to our marketing communications, we may send you:

Promotions
Product updates
Educational content

You can unsubscribe at any time via the link in our emails or by contacting us directly.

11. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of these external sites.

12. Legal & Regulatory Disclosure

We may disclose personal information where required to:

Comply with applicable laws or regulations
Respond to lawful requests from authorities
Protect our rights, property, or safety

13. Important Notice (Product Use)

Peptide Queens operates within applicable Australian laws and regulations. Certain products may be classified under regulatory frameworks and subject to restrictions.

Users are responsible for ensuring their use of any products complies with applicable laws in their jurisdiction.